Man, Materials, Machine, Method, Milieu, Measurement and Money (7Ms) are the key pillars for the development of advancements in science and management in the current trend of manufacturing and service industries. This 7M can be represented as triad elements called “People, Process and Technology” which integrates human resource, operations and system management. It is otherwise called an integrated management system. Like most accepted industrial or business terminology, it has become a recognizable enclosure in most of the pinnacle presentations by top executives worldwide because it is grounded in a degree of truth. Success or failure of any organization can typically be accredited to one or more elements of this triad, or more accurately, how one element worked remarkably well with the others—or failed to do so. But given the ease with which “people, process, and technology” rolls off the tongue, it can be easy to begin to incessantly group them together as three equal and homogeneous concepts.
Process
Process covers the “way things are done” in the execution, monitoring and control of a manufacturing and service system and the ongoing business or operation that the investment is intended to support. The complete process specification should include:
• Operations, procedures
• Activities, work instructions
• Rules, roles, routing
• Materials and processes
• Process performance measures
A common mistake with a new system in manufacturing and service industry is to document in extreme detail the existing process. This can result in constraining a “mindset” of reproducing the current with technology as only automation and produces a very large set of documentation.
Technology
The technology can be information technology, mechanical, chemical or biological or even a particular method or approach. Given the panel is concentrating on the role of an Information Society in people oriented use of technology, some aspects of the information technology which need to be considered and delivered in a successful system for manufacturing and service industry:
• Applications
• Operating Systems
• Data sources
• Data management
• Data integrity
• Systems functionality
• Business architecture
• Information systems infrastructure
• User and technical documentation
• Training systems
• Sustainability
In addition these elements include many which are physical, are clearly capital expenditure and can be authorized separately.
People
Of the three elements, this is the widest ranging and often involves more sub-elements than the other two combined. “People” refers both to the individual AND the entire organization and support services around that individual.
Elements can include the following:-
• Roles,
• Job definitions
• Functions
• Competences required
• Initial training
• On going training
• Personnel development
• Knowledge requirements
• Skill requirements
• Structure
• Reporting mechanisms
• Career path design
• Performance assessment
• Knowledge, skills, attitudes Beliefs
• Values
• Behaviour
• Working conditions
• Social Environment
• Political environment
• Culture
• Legal considerations
This is an extensive list. But, there should be no surprises in the list for a competent development manager.
Experience shows that it is necessary to have the people, process and technology aspects of a system aligned and in balance. Investing in a disproportional manner in the three areas can lead to sub-optimal result for the system. In the extreme case of ignoring one of the three normally results in a failure to gain a return from the investment in the other two.
How many psychiatrists does it take to change a light bulb? Only one … but the bulb has got to want to change." It is an old joke, but the same applies to Business Process Management; how many process engineers does it take to change an organization? One … but the organization has got to want to change – that is what makes BPM work. The scope of BPM and Application-related activities encompasses process, technology, and organizational elements enhancing internal and external customer satisfaction through higher-quality service.
BPM ensures efficient and effective, holistic process approach, which ensures that a balance is maintained throughout the design process among the key drivers of business transformation success: people, process, and tools. There is no easy solution; there is no magic buzzword, formula or tool that can substitute for the right combination of people, process and technology. This addresses the need to balance people and behaviors, processes, and tools while defining the process and technology solution that best meets the needs of the business. And together the people, process, and technology form a basis of achieving success in enterprise application projects and they must be managed properly.
It could be told that people, process and technology" has entered our business thinking much like proverbs such as "a stitch in time saves nine." They create the framework for our thinking and both guide and constrain our actions.
To better manage the talent and to remain competitive in this today’s environment, organizations are using new solutions to maximize the impact of their employees, in other words having an in-depth knowledge of who they are, what they do, and what they use to improve what they do.
International Journal of Operations, Systems and Human Resource Management (IJOSHRM) aims to publish articles from researchers and practitioners active in the field of business and management. The journal publishes original and challenging work that has a clear applicability to the real world including business practitioners, manufacturing, services industries, SME’s, management consultants and managers. The journal caters to management professionals, health care services, project management, knowledge management and quality management and scholars of the related fields.
Subject Coverage
Authors are encouraged to submit manuscripts that have practical relevance, case studies, and focus on the following or other areas related to applications of people, process and technology for science and management but are not limited to
People for Science and Management
Process for Science and Management
Technology for Science and Management
Systems Implementations
Process Innovation
Data Management
Service Management
Behavioral Sciences
Applications of Materials in Science and Management
Process Improvements
Manufacturing Processes
Manufacturing Technology
Service Processes
Service Technology
Six Sigma
Lean Manufacturing
Supply Chain Processes
Business Process Reengineering
Customer Relationship Management
Knowledge management
Human Capital Management
Human Resource Management
Information Technology Management
Enterprise Architecture
Papers considered for publications in International Journal of Operations, Systems and Human Resource Management (IJOSHRM) should be original and had not been published or submitted for consideration for publication elsewhere. Authors will be asked to sign the “transfer of copyright” agreement to publishers before publications. Manuscripts should be submitted by E-mail in MS Word (or) PDF formats to the Editor-in-Chief.
Specific Notes for Authors
Submitted papers should not have been previously published nor be currently under consideration for publication elsewhere. (Conference papers may only be submitted if the paper was not originally copyrighted and if it has been completely re-written).
All papers are refereed through a double blind process. A guide for authors, sample copies and other relevant information for submitting papers are available on the Submission of Papers web-page.
You may send one copy in the form of an MS Word file attached to an e-mail (details of file formats in Author Guidelines) to Dr.K.Ganesh and Dr.Resmi Ann Thomas
Editor(s)-in-Chief
Dr. K. Ganesh
Knowledge Specialist
Supply Chain Management - Center of Competence
McKinsey Knowledge Center, McKinsey and Company
8th Floor, DLF Plaza Tower, DLF City Phase 1
Gurgaon 122 002, Haryana, India
Email: koganesh@yahoo.com; koganesh@gmail.com;
k.ganesh@mckinsey.com
Dr. Resmi Ann Thomas
Assistant Professor,
School of Human Resource Management,
Institute of Public Enterprise,
Near O.U.Campus, Hyderabad,
Andhra Pradesh, India – 600036.
Email: resmi@ipeindia.org; atresmi@gmail.com
Please include in your submission the title of the Journal
The submitted papers primarily reviewed by the editor for the suitability for publication in the Journal. Once the paper clears the first step, it will be sent to different reviewers for review. On receipt of the reviews from the reviewers, the editor will take the decision whether to accept the paper as it is (or) to be revised, or rejected.
Instructions to Authors:
The name of the author(s), full mail address, E-mail address, and telephone number, must be provided in the covering letter. Author’s identifications should not be there elsewhere
All manuscript should be double-spaced using 12 Times New Roman font, and usually 15 to 30 typed pages in length. The abstract should be typewritten in 12 Times Roman bold italic font not more than 200 words. Margins on top, side and bottom of all pages should be one-inch.
The first page of the manuscript should be in the following order: Title, author name(s), institutional affiliation and the abstract. The title should be in capital letters with 14 Times New Roman Bold
Tables should be cited consecutively with Arabic numbers as Table 1, Table 2, etc. and gives a suitable caption on the top of the respective tables. Figures should be cited consecutively with Arabic numbers as Figure 1, Figure 2, etc. also gives a suitable caption on the bottom of the respective figures.
Disclaimer
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